Refund and Cancellation Policy

Scope

This Refund and Cancellation Policy applies to services purchased from or arranged through Akshay Jain via proakshay.in.

Where a signed proposal or statement of work sets out different cancellation or refund terms for a specific engagement, those terms take precedence for that engagement.

Cancellation by You

You may request cancellation of a service at any time by writing to us at the email address below. Please include your name, the service concerned, the invoice or order reference, and the reason for cancellation.

A cancellation takes effect from the date we acknowledge your request in writing. Work already completed, and any third-party costs already committed on your behalf, remain payable.

Cancellation by Us

We may cancel an engagement if the agreed scope cannot reasonably be delivered, if required information or access is not provided, if payment terms are not met, or where continuing would breach any law or professional obligation.

If we cancel for a reason that is not your fault, you will be refunded for any amounts paid in advance for work not yet performed.

Refund Eligibility

Every refund request is reviewed individually, based on the stage of work reached and the costs already incurred. A refund may be available where:

• The service was paid for but has not commenced.
• The service was cancelled by us for a reason that is not attributable to you.
• There was a duplicate or incorrect payment.
• An agreed deliverable was not provided, and the shortfall could not be resolved within a reasonable time.

How to Request a Refund

Send your refund request in writing to the email address below, including your name, contact details, the invoice or order reference, the amount claimed, and a short explanation of the reason.

We will acknowledge your request and let you know the outcome — approved, partially approved, or declined — along with the reasons for that decision.

Refund Window — 15 Days After Approval

Once a refund request has been approved, the approved amount will be processed and issued within 15 (fifteen) days from the date of approval.

Refunds are made to the original payment method used for the transaction, unless we agree otherwise with you in writing. Once the refund has been issued from our side, the time taken for the amount to appear in your account depends on your bank or payment provider and is outside our control.

Non-Refundable Items

The following are generally not refundable:

• Work already completed and delivered, or time already spent on an engagement.
• Third-party costs already incurred on your behalf — for example domains, hosting, licences, subscriptions, or paid APIs.
• Custom development or design work that has been delivered and accepted.
• Services cancelled after the agreed delivery has been completed.
• Discounted, promotional, or expressly non-refundable engagements, where stated at the time of purchase.

Partial Refunds

Where work has partially progressed, any refund will be calculated on a pro-rata basis, taking into account the work completed, the resources committed, and any third-party costs already incurred. The same 15-day processing window applies from the date the partial refund is approved.

Chargebacks

Please contact us before raising a chargeback or payment dispute with your bank or card provider. Most issues can be resolved directly and far more quickly. Raising a dispute without first contacting us may delay resolution.

Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. The version in force at the time of your purchase is the version that applies to that purchase.