Refund and cancellation policy

Cancellation policy

You may cancel a scheduled consultation or engagement at any time before the work has commenced. Cancellations made more than 48 hours before the scheduled start will receive a full refund.

Refund policy

Refunds are processed on a case by case basis. If you are not satisfied with the services provided, please contact us within 7 days of service delivery to discuss a resolution.

Non-refundable items

• Completed architectural audits and deliverables.
• Consultation sessions that have already taken place.
• Custom development work that has been delivered and accepted.